Privacy policy
This policy explains how Momentum Hub may handle information when you browse this website, read bicycle maintenance resources, or contact us about bicycle sales, repairs, replacement components, and workshop services. It describes the purposes for which information may be used, the limits of the website's current functionality, and how to raise a privacy question.
Information handled
The information involved depends on how you interact with the website. Browsing a page does not necessarily require you to provide personal details. If you contact Momentum Hub directly, the information you choose to include in your message may be handled to understand your enquiry and prepare a relevant response. Please provide only information that is reasonably necessary for the purpose of your request.
| Source | What may be handled | Purpose |
|---|---|---|
| Server logs | IP address, browser and device information, requested URL, access time, and technical error details where recorded by the hosting environment | Website delivery, security monitoring, troubleshooting, abuse prevention, and hosting operation |
| Cookie notice | A localStorage preference saved in the browser to record whether the notice has been acknowledged | Remembering the notice choice on the same browser so the message does not need to be displayed repeatedly |
| Direct email | Your email address, name if provided, bicycle type, brand or model, repair symptoms, service request, component details, and other information you choose to include | Responding to bicycle sales and repair enquiries, clarifying maintenance needs, discussing estimates, and coordinating customer support |
How information may be used
Information sent directly to Momentum Hub may be used to understand the question, respond to a service enquiry, discuss a possible repair, explain component compatibility, or follow up on an existing conversation. Technical information generated during website access may be used to maintain reliable operation, identify errors, and investigate suspicious activity. Information should not be collected or used for purposes unrelated to the context in which it was provided without an appropriate basis.
When describing a bicycle problem, you can usually provide its type, manufacturer, model, relevant component specifications, and a clear description of the symptoms. Avoid including unnecessary personal information in messages or photographs. Before sending an image, check that it does not unintentionally reveal identity documents, payment details, private records, or other sensitive information in the background.
Legal basis and data minimisation
Where applicable law requires a lawful basis for processing personal information, the relevant basis depends on the circumstances. It may include responding to a request you initiated, taking steps related to a potential service arrangement, meeting a legal obligation, maintaining website security, or pursuing another legitimate purpose permitted by law. Information should be limited to what is reasonably relevant to the stated purpose.
Sending an enquiry does not require you to provide payment card numbers, account passwords, identity documents, or security credentials. Do not email such details. If additional information is genuinely required to assess a repair or confirm a service, the request should be limited to what is necessary for that task.
Cookies and local browser storage
The website's cookie notice uses the browser's localStorage feature to remember whether the notice has been dismissed. This preference is stored by the browser on your device and is not the same as a user account or an online booking record. Clearing website data or using a different browser or device may cause the notice to appear again.
You can manage or remove locally stored website data through your browser settings. If you disable or restrict local storage, the notice preference may not persist between visits. For additional information about this feature and the handling of browser storage, consult the Cookie Policy linked on this website.
No account system or checkout
This website does not currently provide user accounts, public comments, an online checkout, online booking forms, or payment collection through its pages. Contact and service enquiries are handled through the direct communication methods presented on the website. Any arrangements made through external services, if applicable, may be governed by the privacy terms of those services.
Sharing and service providers
Website operation may involve hosting, email, or technical infrastructure providers that process information as needed to deliver their services. Technical logs may be available to the relevant hosting provider as part of normal operation, security, and troubleshooting. Information provided in an email is handled through the email services used to send, receive, and store that correspondence.
Personal information is not intended to be sold. Information may be disclosed where necessary to operate the website, respond to a valid legal request, protect rights and security, or comply with applicable law. Any disclosure should be limited to the information reasonably required for the relevant purpose.
Retention and security
Information should be retained only for as long as reasonably necessary for the purpose for which it was obtained, including responding to enquiries, maintaining relevant business records, resolving disputes, and meeting legal obligations. Retention periods may differ between email correspondence, technical logs, and browser preferences.
Reasonable technical and organisational precautions should be used to protect information against unauthorised access, loss, misuse, or disclosure. However, email and internet communications cannot be guaranteed to be completely secure. Please avoid sending confidential or highly sensitive information through ordinary email.
Your choices and rights
Depending on your location and applicable law, you may have rights to request access to personal information, correct inaccurate details, request deletion, object to certain processing, restrict processing, or receive a copy of information you provided. Some requests may be subject to legal exceptions, recordkeeping obligations, or the need to verify the identity of the requester. You may also have the right to submit a complaint to a relevant data protection authority.
To make a privacy request, contact Momentum Hub using the email address below. Explain the nature of your request and include enough context to help identify the relevant correspondence. Do not send identity documents or sensitive credentials unless a lawful and secure verification process has been agreed upon.
External links and policy updates
This website may contain links to external websites or resources. Those services operate under their own terms and privacy practices, which Momentum Hub does not control. Review the relevant policies before submitting information through an external website.
This policy may be updated to reflect changes in website functionality, business practices, service providers, or applicable legal requirements. The version published on this page describes the policy currently presented on the website. You should review it periodically if you continue to use the site's resources or contact services.
Contact
For questions about this Privacy Policy or the handling of information related to a bicycle sales or repair enquiry, email [email protected] . You may also contact the workshop at +1 (909) 503-5999 . Please describe your concern without including unnecessary confidential information.